Frequently Asked Questions
We embrace power-assist eMTB’s that help us ride further, see more, and enjoy multiple riding days safely and with less fatigue. Most of our eMTB trips are designed for experienced mountain bikers who want to experience what e-bikes are capable of. Yes, eMTB’s can help less-experienced, less-fit, older and injured riders but it is very important to consider your riding experience before signing up for a trip, regardless if eMTB or MTB.
There is a wonderful “equalizer effect” when riding e-bikes that allows less-fit riders to stay with the fitter ones. Read this article EMTB vs. MTB for further information.
It is imperative when signing up for one of our trips that you are confident that your riding ability matches the required riding ability for the trip, regardless if it’s an eMTB or MTB trip.
If you have the required ability level for the trip but little (or no) experience on an eMTB this is fine, our guides will give you tips to help you learn to ride these assist-bikes. They are intuitive and you will be a pro within a few days.
eMTB’s generally come in two battery sizes, sub-400 Wh and 750 Wh (or above). On our trips we utilise the bigger battery bikes which allow riders to easily ride four to six hours in higher-assist modes. Riders will carry their chargers daily, if needed we will charge batteries over lunch to further ensure that riders do not run out of juice. Note that the bigger battery bikes have greater torque and make the bikes heavier.
As it is with any bike on any ride, a personal bike or rental bike, a short ride or long ride – mechanical issues can, and will, occur. As it has been for 20+ years of running our trips we are aware of this possibility and prepared to deal with issues if needed. We help riders to avoid mechanicals by performing bike checks and with general bike care. Note that mechanicals and breakdowns are at your cost (including potential itinerary interruptions or changes), on rental eMTB’s or personal MTB’s.
We source the best rental bikes available in each region through our partner bike shops. We ensure that rental bikes are inspected, well-maintained and have appropriate tires, brakes and extra parts. We know that quality bikes and components are paramount to a good experience. Note that a rental bike will never be as comfortable as one’s personal bike, riders must expect some adjustment and compromise when riding the rental bikes. For some destinations there is the option to upgrade to a high-performance bike.
Upon registration for your trip you will be asked to input your height, weight (for suspension set up) and preferred frame size. We will then communicate the bike brand, model and specs. to you. Flat pedals are included on bikes, if you ride clip pedals you are required to bring your own pedals. Bikes also include a set of brake pads, tire levers, a multi-tool and tubes. It is suggested to bring your own pump and specific tools. It is also suggested to bring your own saddle for added comfort and related riding gear: helmet, globes, knee pads, eye protection, hydration bag, etc.
In the majority of countries that we run our trips protection insurance is not available. If it is available we will communicate this to you. Riders are 100% responsible for all damages to rental bikes – you must inspect your bike for existing damages (take photos) before the first ride. If damages occur while riding the rental bike we will communicate the details and cost to you upon completion of the trip. Once agreed upon your credit card on file will be used to cover cost of damages from the bike shop where bike was rented from.
eMTB’s have 3-4 assist modes (from eco to turbo/boost). On most most days we ride in the low- middle levels to ensure that we are conserving battery. As on any bike, eMTB’s perform best when pedalling at a consistent and relatively fast cadence (70-90 RPM’s). They are heavier than regular bikes which takes some adjustment, the weight is often low on the bike which adds stability in loose rocks and increased speeds. Riders must look further ahead when riding e-bikes and change gears well in advance (while light pedalling), with the pedal-assist there is added stress on the drivetrain. It is suggested to lower saddle height slightly and move weight forward more than usual on steeper climbing sections.
With the exception of a few trips (Treasure Islands and Mediterranean Fantasy) we try to avoid mixing e-bikes and acoustic mountain bikes on our trips. However, on private departures, we are able to host a mixed group to help groups ride together. Our policy with mixed groups is that the pace of the ride follows acoustic riders and e-bikers will have a “cruisier” experience and must be patient and expect to wait at times.